September 9 Update

The Office of the Vice Chancellor & Chief Financial Officer sent the following communication to CAOs, CFOs, and DSAs.

As previously communicated, we continue to work closely with Concur to implement a long-term solution for the recurring issues affecting UCLA’s FAU approver file. While progress is being made, temporary procedures remain in place to keep approvals moving forward.

Because our standard FAU approver file contains over 22 million records, we are only loading previously used FAU/approver combinations. At this time, global approvers configured in DACSS using asterisks (*) are not being loaded through the temporary process.  

• To ensure an approver appears in Concur, DSAs must assign the approver directly to each applicable FAU using the TVAPPRVR function. 
• FAU/approver relationships configured only as global approvers will not be included in our approver file.

If the FAU your unit needs is not appearing in Concur:

1. Verify the desired approver(s) has been linked to the specific FAU(s) (not as a global approver). 
2. Create a case to add the FAU to our daily file (the Location-Account-Cost Center-Fund string of the FAU must be provided in the case). The FAU should populate in Concur within two business days of the case's closure.

NOTE: If your FAU is already in Concur but the desired approver is missing due to global provisioning, there is no need to submit a case. Simply provision the approver to the specific FAU and allow up to two business days for the update to feed into Concur.

We recognize that these temporary procedures require substantial effort from your already limited resources and greatly appreciate your patience as we work toward a more sustainable solution.

Please share this notice with your teams and affected users. We will continue to provide updates as additional information becomes available.

July 23 Notice

The Office of the Vice Chancellor & Chief Financial Officer sent the following communication to CAOs and CFOs.

As previously communicated, the Concur FAU approver file has failed to load on several occasions. We have escalated the matter with Concur and are working closely with them to implement a long-term solution that prevents future disruptions. 

In the meantime:

• To reduce the file size, we have loaded only the FAU/approver combinations that have previously been used in Concur. Reports and requests can now be submitted as usual. 
• If a new FAU/approver combination is needed, create a case. The FAU will be added to our daily file and made available in one to two business days. 
• If your unit made direct-billed reservations during the recent “outage", you can now submit the request for department approval (if applicable).

Please share this information with your teams and affected users. We will provide additional updates as they are available.