The Office of the Vice Chancellor & Chief Financial Officer sent the following communication to CAOs and CFOs.
The Office of the Vice Chancellor & Chief Financial Officer has been informed that the Concur FAU approver file did not load successfully on July 14. Since this has become a recurring issue, we have escalated the matter with Concur and are working closely with them to implement a long-term solution that prevents future disruptions.
What Does This Mean?
This issue affects both Concur requests and reports. As a result:
- FAUs and/or approvers may not display correctly in Concur.
- Approvers may receive an error message when attempting to approve a request or report.
- Expense report submission has been temporarily suspended until the issue is resolved.
To continue to book direct-bill airfare and hotels during this time, units should follow the below process:
- Draft a Concur request as usual – the Request ID will automatically generate. Do not submit the request.
- Book the reservation via UC Travel Center (UCTC) or Concur:
- UCTC (agent-assisted): send the Request ID and itinerary details to travel@finance.ucla.edu or call (310) 206-2649.
- Concur: enter the Request ID when prompted.
- Once the FAU issue is resolved, formally submit the Concur request for department approval.
What Should I Do?
Please share this information with your teams and affected users.
Because UCLA’s FAU approver file contains over 22 million records, reloading the file is a time-intensive process. Departments are encouraged to remove unnecessary FAU approvers in DACSS whenever possible.
When Will This Be Fixed?
The Concur team is actively working to resolve this issue, and resolution is expected on or around Tuesday, July 21.
We appreciate your patience and understanding.