The Office of the Vice Chancellor & Chief Financial Officer sent the following communication to CAOs and CFOs.

The Office of the Vice Chancellor & Chief Financial Officer has been informed that the Concur FAU approver file did not load successfully on June 30.

What Does This Mean?  

This issue affects both Concur requests and reports. As a result:

• FAUs and/or approvers may not display correctly in Concur.
• Approvers may receive an error message when attempting to approve a request or report.  
• Expense report submission has been temporarily suspended until the issue is resolved.

What Should I Do?

Please share this information with your teams and affected users.  

Because UCLA’s FAU approver file contains over 22 million records, reloading the file is a time-intensive process. To help reduce the impact of similar issues in the future, departments are encouraged to remove unnecessary FAU approvers in DACSS whenever possible.

When Will This Be Fixed?

The Concur team is actively working to resolve this issue, and resolution is expected on or around Monday, July 6.  

We appreciate your patience and understanding.